Personal information is any information about you where your identity is apparent, or can reasonably be ascertained, from the information.
Collection of Personal Information
The amount of personal information we collect about you depends on how you interact with us. We will collect personal information from you if you:
- apply to become a registered user of our website by creating a MyOster account;
- order goods from our website;
- subscribe to one of our mailing lists;
- complete a product registration form or warranty card (as applicable); or
- enter a promotion or competition.
The type of personal information you may provide to us includes your name, address and contact details. If you choose to share any content with another person, we will ask you to provide a valid email address for that person.
Unless you apply to become a registered user of our website by creating a MyOster account or ordering goods from our website as a guest, you can generally visit our website without telling us who you are or revealing other personal information.
We collect personal information from you for a number of reasons, including to:
- deliver our products and services to you;
- improve our service;
- send you direct marketing material by email or post;
- respond to your questions or requests for information;
- manage warranty claims;
- assist us forecast the future demand for our products and services; and
- keep a record of our dealings with each other.
If you choose to use our website to share content with another person, we will use the recipient’s email address to provide that service, but will not use that email address for any other purpose.
To customise your user experience on our website we will provide you with the opportunity to connect, access and/or interact with third-party social networking services, such as Facebook, Twitter, Google+ and Pinterest. By connecting to your MyOster account through these third-party social networking services, you are authorising Sunbeam to access and use certain information from your social network profile. You can opt-out of authorising Sunbeam from collecting or accessing your information when you are not using the application and you can cancel this service at any time by deleting the application from your social network account.
Sunbeam will never knowingly send you electronic messages without your consent.
If you do not provide us with your personal information, we may not be able to provide you with these services.
Rate and review
If you provide a review or rating for a product using the Oster website, we reserve the right to publish part or all of your review or rating on our website, together with your first name and suburb.
Disclosure to Third Parties
Sunbeam recognises the trust you place in us when you give us your personal information and so will not give your personal information to third parties unless:
- you have given us your consent to do so;
- it is necessary for us to do so to fulfil the primary purpose(s) for which we collected your personal information; or
- we are required to do so by law.
The third parties we will typically share your personal information with include companies in our own corporate group and service providers (such as shipping companies and our service centres).
If we transfer personal information to countries outside Australia, we will only do so in compliance with all applicable Australian data protection and privacy laws and if we reasonably believe that the information will remain subject to principles for fair handling of the information which are substantially similar to the applicable Australian privacy laws.
Website data and cookies
When you visit our website, we collect your server address, domain name and information regarding the pages which you visit and links that you click on. This information is used for statistical and website development purposes only.
We will only collect sensitive information from you relating to race, ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, criminal record, state of health and medical history with your consent and only use it for the purposes for which it is provided. We do not typically collect such information.
The security of your personal information is of great importance to us, and we will take all reasonable precautions to ensure that the personal information we collect from you is secure. We store your personal information on secure servers that are protected in access-controlled facilities, and we train our staff to respect your privacy and keep your information confidential.
You can help us keep your information secure by keeping any user names, passwords or profiles used on our website confidential. The information collocation process utilised by Sunbeam uses HTTPS and is secured by 128bit SSL encryption.
We will destroy or de-identify your personal information when it is no longer needed for the purpose for which it was provided, unless a legal exception applies.
You have a right of access to most personal information we hold about you and the right to correct or update your personal information. This right is subject to certain exceptions allowed by law. To request access, please contact our privacy officer, whose contact details are set out at the end of this document.
Queries and complaints
The Privacy Officer
Sunbeam Corporation Limited
Unit 5-6, 13 Lord Street
Botany NSW 2019
P: (02) 9695 9991
If we become aware of any ongoing concerns or problems, we will take these issues seriously and work to address these concerns with you. If, however, you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner on 1300 363 992.